Frequently Asked Questions
Do you accept returns?
Yes! If you’re not satisfied with your product or it was damaged during shipping, you can contact us (firstname.lastname@example.org) within 14 days of delivery to begin the return/exchange process!
Where do you ship to?
We ship anywhere in world. If, for some reason, you don’t see your address as an available destination please contact us!
Do you do your printing in locally?
Yes! All of our manufacturers (including us) do their design work, printing/manufacturing, finishing, packaging, and shipping all in the Pacific Northwest.
How long does shipping take?
The average time between when the order is placed and when it will arrive is about 3-9 days.
How much does shipping cost?
The price of shipping depends on what you order and where it’s being shipped to.
We currently have 3 shipping zones: United States, Canada, International.
United States shipping is free for stickers and based off of weight for everything else. Shipping charges for orders inside the US will range from $0-$15.
Canada shipping is still considered international, so shipping charges are higher. They range from $1.50-$30.
International shipping covers the rest of the world, and those shipping chargers are based off of international shipping rates only.
Can I become a PNW by BiG retailer?
We would love to work with you, to begin the retailer process you can go to our Become a Retailer page.
Do you do custom orders?
Our parent company BiG sign fx can do custom orders, but you will need to sign up for membership and supply print ready art. For more information you can visit www.bigsignfx.com.
If you have a question you don't see here you can always ask us using the form on our contact page!